Thank you for shopping at omggames.ca. We want you to be satisfied with your purchase. Please review our refund policy carefully.
Returns
We accept returns of physical products under the following conditions:
- Returns must be requested within 14 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Products must be in resalable condition.
- Proof of purchase is required.
To request a return, please contact us with your order number and reason for return. We will provide return instructions once your request is approved.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Opened products
- Used items
- Final sale or clearance items
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we will provide a replacement or full refund at no additional cost to you.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection.
- Approved refunds will be issued to your original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable, unless the return is due to our error.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Exchanges
We only replace items if they are defective or damaged upon arrival.
Contact Information
For any questions regarding returns or refunds, contact:
OMG Games
Email: info@omggames.ca
Website: omggames.ca