This policy explains how to request a return, replacement or refund from OMG Games.
Returns
Contact us promptly after delivery to ask whether an item is eligible for return and to receive return instructions. Unless faulty or otherwise protected by applicable law, an item should be unused, unopened where applicable, in its original packaging and in resalable condition. Proof of purchase is required.
Items that may not be returnable
Opened, used, personalised, perishable, digital, final-sale or clearance items may not be eligible for a change-of-mind return. This does not affect rights that cannot be excluded under applicable consumer law.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or incorrect, contact us as soon as reasonably possible with the order number, a description and clear photographs where possible. We will assess the issue and explain the available remedy.
Refunds
We will notify you after inspecting an eligible return. Approved refunds are normally sent to the original payment method. Your bank or payment provider may need additional time to display the credit.
Return delivery costs
Customers may be responsible for change-of-mind return costs. Where an item is faulty, damaged or incorrect, return-cost responsibility is determined by applicable law and the instructions we provide. Use a tracked service when requested and retain proof of postage.
Exchanges and cancellations
Contact us as soon as possible if you need to change or cancel an order. Once processing or delivery has begun, cancellation may no longer be possible. Exchanges depend on stock availability.
Contact
OMG Games
Email: info@omggames.ca
Phone: 705-721-4263
Address: 130 Bell Farm Rd Unit#10, Barrie, ON, L4M 6J4, Canada
Website: omggames.ca